1. This is our first time working with a Chinese supplier. How can we ensure the safety of the transaction?
To ensure a safe transaction, we provide a strong contract guarantee and offer a variety of flexible payment methods, including bank transfers (T/T), Paypal, and letters of credit (L/C). For new clients, we recommend using prepayment or installment payments, which can reduce the pressure of large payments.
Additionally, we will provide a detailed confirmation sheet before production starts, so you are fully aware of the order details and can ensure a smooth transaction. We also offer real-time logistics tracking information, so you can monitor your shipment's status and enjoy full transparency and security throughout the process.
2. I’m new to international trade. How can I get better support and advice for procurement?
We fully understand the challenges and uncertainties that newcomers to international trade may face. That’s why we offer comprehensive one-on-one procurement support. Our account managers will guide you through every step, from product selection and order processes to payment, shipping, and customs clearance. Whether it’s choosing the right product, ensuring fair contract terms, or mitigating shipping risks, we’re here to provide professional advice and make your procurement process worry-free, helping you easily enter the world of international trade.
3. Do you accept small-batch orders?
We gladly accept small orders. You can place a trial order to test market demand and product quality, reducing your investment risk. Whether you're a small business just starting out or a large retailer, we are flexible and can adjust production plans to meet your specific needs.
4. What are the production and delivery times?
We promise efficient production and delivery timelines. The standard production time is 10-15 business days, and we can expedite urgent orders if necessary. With our global logistics partners, we ensure your goods arrive safely and on time, avoiding any losses due to delays. If you have specific delivery requirements, we will prioritize your order based on your needs.
5. Can I receive a sample?
Certainly! We offer free sample services, allowing you to assess the product quality before placing a bulk order. Sample fees are usually refundable, and delivery times are quick, ensuring you can evaluate the product and make your decision promptly. We can also provide customized samples based on your requirements to help you make the best choice.
6. What if I'm not satisfied with the product?
We strive for perfection and ensure that our orders match the samples. If there are any quality issues upon receiving the goods, we will respond within 48 hours and provide free returns or exchanges, covering all related costs, so you can have complete peace of mind.
7. Can I customize the products?
Yes, we offer comprehensive customization services to meet your specific needs. Whether it's product design, colors, materials, or packaging, we can tailor everything according to your brand requirements. Our professional design team ensures that every custom product aligns with your brand image and market demands.
8. Are there any special terms for long-term partnerships?
To help you grow your business, we offer special incentives for long-term partnerships, including bulk order discounts, flexible payment terms, and priority production scheduling. We will work with you to create a customized cooperation plan based on your future purchasing volume, ensuring you have a competitive advantage in the market.
