How long will it take to get my glasses?
For glasses in stock,It takes 3-5 days to complete packaging and ship.
Customized glasses, production cycle is 20-25 days.
For small quantity purchases, we ship via DHL UPS FedEx,5-7days.
For bulk orders, we recommend shipping by sea or rail. 30-35 days.
Do you offer international shipping? How much is the shipping cost?
Yes, we offer international shipping. Shipping costs depend on the destination, order size and shipping method. We can provide you with a shipping estimate upon request.
Can you customize the size and shape of the glassware to the specific requirements of our brand?
Yes, we can create a new mold base on your ideas.
How can I save the glass product shipping cost for my small order?
You can use sea shipping+local delivery ways, Extend the time in exchange for low shipping costs, we can also offer DDU, DDP ways help you deal with customs.
How to receive a quotation in the shortest time?
When you send us an inquiry, please confirm all the details, such as model number, product size, color, order quantity and so on. We will send you a quotation with full details shortly.
Can you provide glass samples for us to evaluate before placing a wholesale order? What is the sample delivery time?
Yes, we will provide free samples, for some high value samples, we will charge a fee but will refund you based on your bulk order. For our instock models, it takes 2-3 days. for customize models, it takes 5-7 days.
What artwork should I prepare for my designed glassware?
You can send us CAD or STEP | STP | SLDPRT | IPT | PRT | JT | SAT files, 3D max,maya C4D and similar 3D file are not working.
How do I handle glass products that break during transportation?
When unloading the container, you need to inspect all the goods. If you find any broken or defective products, you must take photos from the original box. Depending on the extent and quantity of the damage, we will provide the appropriate solution by replacing the damaged product or providing a partial refund.
Can I use my cradit card payment?
Yes, we will accept credit cards, just make sure credit card is yours and can be used locally.
Does your glass product is cheap than my local?
Most of the time, yes, especially if you need bulk glass or you have customization needs.
What international certifications or standards do your glassware comply with, especially regarding food safety and environmental impact?
Our glasses have passed multiple international tests, truly achieving the top quality in the world. You can purchase and use them with confidence. Our common tests include: USD-FDA, Europe-LFGB, EU Food Contact Materials Regulation, ISO 9001, ISO 14001, BPA -Free Certification, Recyclability, RoHS Compliance
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How can I get your glass product catalog?