1. This is our first time working with a Chinese supplier. How can we ensure the safety of the transaction?
We offer strong contract guarantees, flexible payment methods (T/T, Paypal, L/C), and recommend prepayment or installments for new clients. You'll receive a confirmation sheet before production, along with real-time logistics tracking for full transparency and security.
2. I’m new to international trade. How can I get better support and advice for procurement?
We provide one-on-one support, guiding you through product selection, orders, payment, shipping, and customs. Our experts ensure smooth transactions and offer professional advice to make international trade easier.
3. Do you accept small-batch orders?
Yes, we accept small orders and trial batches to test market demand and product quality. We can adjust production plans to suit businesses of any size.
4. What are the production and delivery times?
Production typically takes 10-15 business days. Expedited orders are available. We partner with global logistics providers to ensure on-time delivery.
5. Can I receive a sample?
Yes, we offer free samples, with quick delivery and refundable sample fees. Custom samples are available to meet your needs.
6. What if I'm not satisfied with the product?
If there are quality issues, we respond within 48 hours and offer free returns or exchanges, covering all related costs.
7. Can I customize the products?
Yes, we offer full customization of product design, colors, materials, and packaging to meet your brand and market needs.
8. Are there any special terms for long-term partnerships?
Yes, we offer bulk order discounts, flexible payment terms, and priority production for long-term partners, ensuring a competitive edge.